Why can’t I see my balance due before the 1st of the month?
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Your property determines what day balances are available in Homebody and made visible to residentds.
How do I confirm my payment was processed correctly?
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When a payment is made through Homebody, your balance due will usually update immediately. You will also be sent an automated payment receipt email from your property, once the payment is received. However, it is possible that your balance can take longer to update if there is an issue with the network. Please allow up to 30 minutes for the payment to update. If it still hasn't changed by that time, please contact your property from the "Contact" button.
How do I edit payment information?
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Once you log into your Homebody account, go to 'Payments', then 'edit payment method'.
Can I cancel a payment if I need to?
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If you make a mistake with your payment, you do have a few options to cancel a payment that was made in error. You can do so by entering Homebody and going to Payments > Ledger. There you can cancel or void your payment prior to 5:30pm Eastern of that day.
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