ResidentPortal is moving to Homebody

Your property team will share your switch date. You have 60 days from their notice to start using Homebody. Until then, ResidentPortal keeps working as usual.

On iPhone, Android, or any web browser. Download the app from the App Store or Google Play, or log in at homebody.com. Your account is the same everywhere.

No. Paying rent, submitting maintenance requests, and messaging your property in Homebody are free. Some optional services, like renters insurance, have their own pricing, and you choose whether to use them.

Pay the way you normally do. If your property hasn't switched yet, use ResidentPortal. Once it has, pay in Homebody. Your due date doesn't change.

Open Maintenance in Homebody, describe the issue, and add photos if they help. You can track the request's status and get updates from your property team in the app.

Use the same email and password you used for ResidentPortal. If that doesn't work, select Forgot password on the login screen to reset it. Still stuck? Contact your leasing staff or property management team.

Yes. Each resident on the lease logs in to Homebody with their own email and password, the same way they did with ResidentPortal.

Yes. Messages and alerts from your property now come through Homebody. Turn on notifications when you first log in so you don’t miss anything.

Homebody is part of the Entrata family, the same company behind ResidentPortal. Your property still manages your lease and your account. Homebody is the app you use to connect with them.

Your ResidentPortal password works for your first login to Homebody. After that, the two apps keep separate passwords. If you reset your password in ResidentPortal, that change does not carry into Homebody, and the reverse is also true. Use Forgot password in whichever app you're trying to open.

No. Your autopay transferred with your account. Open Payments and confirm it's there before you add anything. If you set up a second autopay without removing the first, both will run and you'll be charged twice.

For most residents, remaining balance due is the better choice. A fixed amount is deducted every cycle no matter what you actually owe, so if your charges change you could overpay or underpay. Remaining balance due always matches what's on your account.

Your property may be moving from ResidentPortal^TM to Homebody^TM. Homebody is the new resident experience app where you can manage the same core resident tasks, including payments, autopay, and maintenance requests. Download the Homebody app from the App Store or Google Play, or access it at homebody.com.

Depending on how your property set up Homebody, you may log in with your existing ResidentPortal credentials or be asked to create new credentials for the first time. Follow the instructions provided by your property management team.

Yes. Your payment history from ResidentPortal will transfer to Homebody, so you can continue to view your prior payment activity in the new app.

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Yes. Your existing autopay settings will transfer to Homebody. After you first log in, we recommend reviewing your autopay settings to confirm they are accurate and reflect your current preferences.

Yes. Your maintenance history, including prior requests, will transfer to Homebody.

In most cases, open maintenance requests will transfer to Homebody. After logging in, please check your maintenance section to confirm your request is visible. If you do not see an active request, contact your property management team.

If your property supports saved payment methods in Homebody, your saved payment information will be available after the transition. Please review your saved payment methods to ensure they are up to date and accurate.

No. Moving to Homebody does not change your rent, fees, lease terms, or payment obligations. Any charges shown in Homebody are based on your account with your property.

Once your property has transitioned to Homebody, ResidentPortal will no longer be available for your community. Please use Homebody for payments, maintenance requests, and other resident services going forward.

After logging in, please:

• Confirm your contact information is current.
• Confirm your autopay settings.
• Check any open maintenance requests.
• Review your notification preferences.
• Review your payment history.

If your payment history, autopay settings, or maintenance history does not look correct after the transition, contact your property management team. They can review your resident account and help resolve any issues.

Please review Homebody's Privacy Notice and any privacy notices provided by your property for more information about how your information is collected, used, and protected.