Your property is moving from ResidentPortal to Homebody. Homebody is the new resident experience app where you can manage the same core resident tasks, including payments, autopay, and maintenance requests. Download the Homebody app from the App Store or Google Play, or access it at homebody.com.
App Transition: ResidentPortal to Homebody
What is changing?
Do I need to create a new account?
Depending on how your property set up Homebody, you may log in with your existing credentials or be asked to create access for the first time. Follow the instructions provided by your property management team.
Will my payment history transfer to Homebody?
Yes. Your payment history from ResidentPortal will transfer to Homebody, so you can continue to view your prior payment activity in the new app.
Will my autopay settings transfer?
Yes. Your existing autopay settings will transfer to Homebody. After you first log in, we recommend reviewing your autopay settings to confirm they are accurate and reflect your current preferences.
Will my maintenance history transfer?
Yes. Your maintenance history, including prior requests, will transfer to Homebody.
Do I need to resubmit open maintenance requests?
In most cases, open maintenance requests will transfer to Homebody. After logging in, please check your maintenance section to confirm your request is visible. If you do not see an active request, contact your property management team.
Will my saved payment method transfer?
If your property supports saved payment methods in Homebody, your saved payment information may be available after the transition. To protect your payment info, you may be asked to verify your details before your first payment or before continuing autopay.
Will my rent amount or fees change because of the move to Homebody?
No. Moving to Homebody does not change your rent, fees, lease terms, or payment obligations. Any charges shown in Homebody are based on your account with your property.
Can I still use ResidentPortal after the move?
Once your property has transitioned to Homebody, ResidentPortal may no longer be available for your community. Please use Homebody for payments, maintenance requests, and other resident services going forward.
What should I do first after logging into Homebody?
After logging in, please:
- Confirm your contact information is current.
- Confirm your autopay settings.
- Check any open maintenance requests.
- Review your notification preferences.
- Review your payment history.
Who should I contact if something looks wrong?
If your payment history, autopay settings, or maintenance history does not look correct after the transition, contact your property management team. They can review your resident account and help resolve any issues.